POWERNET GLOBAL BROADBAND REVIEW 1		Review Date: MAR 2nd, 2010
OVERALL RATING:	(2.4)	REVIEWER:	PNG
Speed Consistency:		Features:
Connection Reliability:		Value for Money:
Customer Service:		Recommended:	No
Reviewers Comments: First - I've never used PNG's Broadband service (use Timewarner). HOWEVER - as a Toll Free business customer of PNG for five years, I share the following: Horrific customer service. Rude. Aggressive. Actively looking for ways *not* to help. Adversarial at all levels. Inaccurate record keeping. Unwilling to assist. In a world of Tom Peters, 'Wow!" experiences, this is WOW! in a bad way. UNBELIEVABLE. In a recent round of altercations, I asked one of the representatives at PNG about the culture there - wondering why this attitude seemed so prevelant. They indicated that a lot of customers feel thay way but that it boils down to how individual representatives handle the calls. Really? Who's watching the service metrics? Ever hear of call recording? Someone should look closely at the customer experience here and fire the staff - or take them to Nordstrom and show them what a quality customer experience looks like. That said... I am waiting now to see how they handle a current issue. If you have other options it is my recommendation that you pursue them.

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